Shipping Information

Delivery options and costs are calculated and shown during the checkout process. We will ship to most mainland UK addresses using our own transportation or approved, reputable delivery agents.

 

Delivery Time - there are five options of delivery available to UK purchasers 

Royal Mail Un-tracked 48 (Delivery aim 3-5 days* - item will be re-sent if no delivery timestamp is available 10 working days after delivery due date )

Orders over £50 - Free

Orders under £50 - £2.95  

Royal Mail Tracked 48 (Delivery aim 48 hours*, SMS notifications with estimated delivery time)

Please add 1 day for BT, GY, HS, IM, JE, KW, PA60-75, PA78, PH30, PH41-44, ZE2 & ZE3 postcodes 

Orders over £50 - £1.95 

Orders under £50 - £3.95  

Royal Mail Tracked 24 (Delivery aim 24 hours*, SMS notifications with estimated delivery time)

Please add 1 day for GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, ZE2-ZE3 postcodes. 

Orders over £50 - £3.95

Orders under £50 - £5.95  

Royal Mail Guaranteed Next Day (Delivery aim before 9am* (currently 11am* due to COVid)

Costs calculated on weight during the checkout process (max 2 kg)**

*Unavailable for delivery to Jersey, Herm, Sark, Alderney and addresses in Isle of Man outside the IM1 postcode area.

*Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15,17¬26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3.

*Delivery after two working days by 5.30pm for postcodes: GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.

*Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.

**Please note that orders with a total weight of over 2 kg should be considered outside the normal for this service and whilst we will endeavour to arrange this we may not be able to close to cut off time. We would recommend that you telephone us to ensure we can meet your expectations.

Royal Mail Guaranteed Next Day (Delivery aim before 01pm* (currently 4pm* due to COVid) 

Costs calculated on weight during the checkout process (max 2kg) **

*Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV52, IV54, KW1-14, PA28-38, PH15,17¬26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3.

*Delivery after two working days by 5.30pm for postcodes: GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.

*Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.

**Please note that orders with a total weight of over 2 kg should be considered outside the normal for this service and whilst we will endeavour to arrange this we may not be able to close to cut off time. We would recommend that you telephone us to ensure we can meet your expectations.

 

The above time estimations are based on an order cut-off time of 4pm of each working day (Monday-Friday- excl Bank Holidays), therefore should you require a product for next day delivery please aim to place your order before 4pm. Sundays or Bank Holidays do not count within the delivery aims. Please telephone 01452 238287 if these requirements don't meet your immediate needs, or contact us through the “Contact Us” area of the website.

Where a mobile number is provided as a contact number an SMS notification will be sent the day prior to delivery giving a 2 hour window estimate of delivery.

Where the item is too large or heavy to be sent with Royal Mail (61cm x 46cm x 46cm, greater than 20kg) we will send by an alternate courier and attempt to match or better the service level. If this is not possible we will contact you to discuss options. Please also note that next day delivery does not include delivery on weekends or Bank Holidays. 

  • Please see our page here regarding shipping during the COVid pandemic

Please note that neither ourselves or our delivery partners will ever ask for payment of any kind by text. If you receive a request for payment by text of any kind please ignore this text and report to to the appropriate authorities. If you receive a Paypal request for payment by E mail this will only be via prior agreement, usually by phone. We will never ask for any payment by E Mail without a prior request from yourselves.

*Please note that whilst we make every endeavour to deliver on time we cannot be held responsible for any direct or indirect losses as a consequence of late or missing deliveries