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Payment Methods & Privacy

We accept Paypal and all major credit cards.

Payments are collected through our Secure Payment Gateway which is PCI-DSS compliant for all PC, Tablet and mobile platforms. We do not hold any sensitive payment information on our servers.

 

Privacy Policy for

 

On Demand Supplies at www.ondemandsupplies.co.uk, Unit 23/1, Morelands Trading Estate, Bristol Rd, Gloucester GL1 5RZ and how we protect your privacy.

 

Essential information we collect

 

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

 

  • Remember who you are after you log in so that you do not need to authenticate at each click;
  • Monitor if our website is running with the high performance we are dedicated to providing;
  • Let you browse between products without having to start back from the home page at each click;
  • Remember if you put something in your shopping cart before you decide to checkout; and
  • Control that your data is processed securely.

 

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

Order information you expressly provide

 

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

 

Accounts

 

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also provide you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details below

 

Operations Manager, Unit 23/1, Morelands Trading Estate, Bristol Rd, Gloucester GL1 5RZ

 

or

 

enquiry@ondemandsupplies.co.uk


 

 

Partial Purchases

 

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

Reviews

 

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

 

Data Security and Password Protection

 

All of our personally controlled data (we do not hold any payment information on any of our systems) are password protected (and changed every 30 days) and also controlled by the data deletion and/or obfuscating process detailed in this document. No information will be stored on portable hard drives

 

Personalization

 

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

 

How do we process your orders?

 

We use an external providers to run our store and process orders

 

  • Big Commerce – Webstore Provider based in the US and a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
  • Linnworks - Linnworks have examined the relevant provisions of the GDPR and have made appropriate changes to their software, contracts and documentation to support both Linnworks’ and our compliance. This now includes the provision of data purging and data obfuscating. This allows On Demand Supplies to either delete or obfuscate customer information that has not been used for a period of 12 months, or on specific request from any Customer. This obfuscation will include replacing the customer name, first line of their address, email and phone number with “*”, ensuring that none of this data is readable.
  • Ebay and Amazon – On Demand Supplies also trades on E Bay and Amazon which are both GDPR compliant

 

Payment: ​

 

  • Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), by using only accredited companies to process your credit card information. We use Stripe, a Secure Payment Gateway which is PCI-DSS compliant for all PC, Tablet and mobile platforms, with all payment information only handled directly by Stripe. We also use Paypal as a payment provider. WE DO NOT PROCESS OR HAVE ACCESS TO ANY PAYMENT INFORMATION DIRECTLY

 

 

 

Shipping: ​

 

We integrate with a number of shipping companies to fulfill your orders, including

 

  • Royal Mail Group including Parcelforce – “Royal Mail is committed to high standards of information security, privacy and transparency and will comply with the General Data Protection Regulation (GDPR)”. Royal Mail Group has internal data retention policies which cover the requirements for data retention and secure disposal/destruction of information waste in compliance with the Group’s legal and regulatory obligations. The Group sub-contracts some of its personal data processing to external data processors. Prior to appointment, our sub-contractors go through a detailed security audit and must adhere to the Royal Mail Group information security policies. Any compliance issues are reported through the relevant supplier manager to Group Compliance for advice and then escalated appropriately.
  • Parcel2Go – Parcel2Go have reviewed their privacy policy to ensure compliance with GDPR as detailed below “Parcel2go.com Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. In this privacy policy, we explain how we collect and use your personal information. ‘We’ are Parcel2go.com Limited and we are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation.”

 

Other Providers

 

We also use other external providers to provide the most competitive services. These are listed below

 

  • Xero – Accountancy Software Providers. The following are the measures that Xero has adopted in order to comply with GDPR Regulations
    • Data Maps – Xero have created comprehensive data maps that track personal data flows throughout their systems and services
    • Data Processing Records – Xero have produced GDPR compliant data processing records
    • Vendors – Xero have put GDPR compliant terms in place with our vendors
    • Data Subject Rights – Xero have put processes in place for dealing with key data subject rights
    • Data Processing Addendum – Xero have produced a GDPR compliant DPA (for more information see the FAQs below)
    • Privacy Notice – Xero have updated their privacy notice to be GDPR compliant as well as more clear, concise and transparent about how we process personal data
    • Data Breach Notification – Xero have updated their incident response procedures to bring them into line with GDPR
    • Data Protection Training – Xero have implemented a company-wide data protection training module for all Xero personnel
    • Data Protection Impact Assessment – Xero have implemented a DPIA procedure and integrated that into their system and product development

 

Other providers we use are listed below, with no Customer information in the form of data being accessible to these organisations, with access to this information protected from them by secure passwords

 

  • Dropbox
  • P&L Administration Services
  • Fibre Marketing
  • Hucclecote Accountancy and Tax Services

 

 

 

How can you control your personal data?

 

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details below. We will be more than happy to help. How long do we keep your data? We keep your data for as long as you have an account with us and for a further period of up to 6 months as detailed in the data obfuscating above. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

 

Operations Manager, Unit 23/1, Morelands Trading Estate, Bristol Rd, Gloucester GL1 5RZ

 

Or

 

enquiry@ondemandsupplies.co.uk

 

Do we have any legal obligations when handling your data?

 

Many. We might need to share your personal information to comply with applicable legal obligations.

 

Who can you reach out to for privacy matters? You can contact our Data Privacy Leader here:

 

Operations Manager, Unit 23/1, Morelands Trading Estate, Bristol Rd, Gloucester GL1 5RZ

 

Or

 

enquiry@ondemandsupplies.co.uk

 

Do you need to lodge a complaint?

 

If you have any privacy complaint, you have the right to lodge a complaint with our GDPR supervisory authority

 

Any update?

 

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.ondemandsupplies.co.uk/payment-methods-privacy so it will be visible as you enter our store.

 

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