About On-Demand Supplies

On-Demand Supplies is a family run online plumbing and drainage supply business, based in Gloucestershire and delivering throughout the UK, and we are incredibly proud of what we have achieved. Since starting On-Demand Supplies out of our garden shed back in 2010 we have supplied to over 750,000 satisfied customers, seeing countless amazing reviews about our quality plumbing products and our top-notch customer service.  Our daily ambitions are to provide a cross between old school service that meets new school expectations. We will always deliver the standards of modern on-line marketplaces (you know who they are!) but also give the personal approach where you can talk to a human being. We also offer trade accounts, where you could get up to 15% off our whole plumbing range. On top of this, you can also earn reward points when you spend, leading to further discounts on our already competitive prices!

Our order volume has grown by 50% in the last year, we have doubled our number of staff in this time and have increased our warehouse space by 30% in the last 3 months.

We believe our success can be boiled down to three simple points:

  • Firstly, we tell you exactly how it is. This is why we always dispatch same day if ordered before 4pm and use a carrier that specialises in delivering on time (with a 99.2% on-time delivery success rate). We also show our live stock levels on our site as we don't sell it if we don't stock it!
  • Secondly we keep a varied list of stock with high stock levels throughout. We have a large variety of products from Gas Pipe Fittings to Toilet Spares & Repairs and from 10mm Speedfit Pipe Inserts to McAlpine Plumbing Kits. We aim to keep all products in stock at all times, all available at competitive prices. As well as this, during the recent COVID-19 outbreak, we have gained the reputation of being Gloucestershire's most reliable online plumbing supplier.
  • Finally, we respond to customer queries quickly, kindly and decisively. We are incredibly grateful to each of our customers for shopping with us and believe that our customer service has lit our way through the world of online distribution, setting standards for others to follow. If you have any questions or queries please do not hesitate to contact us via email. If your request needs a more urgent response please contact us via phone at 01452 238287.